888VoIP Support Packages

888VoIP Silver Support

Terms:

Active 888VoIP Channel Partners

Cost:

Included with every order

SLA Scope:

M – F 9:00 AM – 5:30 PM ET

SLA Response:

24-Hour Ticket Response. Average response within 1 hour.

Support Request:

Ticket Center Only – Phone support available upon escalation.

Session Scheduling:

M – F 9:00 AM – 5:30 PM ET

Sessions Included:

Unlimited Ticket Requests

888VoIP Gold Support

Terms:

3 Months

Cost:

Call for Pricing

SLA Scope:

M – F 9:00 AM – 5:30 PM ET

SLA Response:

4-Hour Phone Response. Average response within 30 minutes.

Support Request:

Ticket Center or Phone

Session Scheduling:

M – F 9:00 AM – 5:30 PM ET

Sessions Included:

Up to 15 Support Sessions

888VoIP Hourly Support

Terms:

Hourly

Cost:

Call for Pricing

SLA Scope:

Office Hours, Nights, & Weekends

SLA Response:

Scheduled

Support Request:

Phone

Session Scheduling:

Office Hours, Nights, & Weekends

Sessions Included:

Not Applicable