More news from IT Expo West from Xorcom and OrecX is the development of a hardware based recording solution that allows both PSTN and IP calls to be recorded and stored with call detail information.
“September 1, 2009 – Misgav, Israel and IT Expo West, Los Angeles, California – Xorcom, a privately-held manufacturer of business telephony interfaces and appliances based on Asterisk open-source software, today announced that it has partnered with OrecX, a provider of open source VoIP recording solutions, to offer an open source utility that records calls from both hardware (PSTN) and software (IP) sources, along with identifying information, such as caller ID and destination extension. The joint solution is GNU General Public License (GPL), and comprised of a patch Xorcom developed for Asterisk and OrecX’s Oreka GPL VoIP call recording system.”
Through offloading the recording process from the Asterisk server to an external server you greatly increase the number of potential calls you can record, all while reducing stress and increasing performance on your Asterisk Server. The software will register both initiator and recipient caller id’s and can pass this information to a third party application, like maybe a CRM server for instance.
The entire solution requires no special drivers and will work on any Asterisk based system, so there are no compatibility issues. It will be found included in future distributions of Asterisk, and for existing versions you can obtain a patch directly from Xorcom.