MDLsolutions Dialer/Predictive Dialer – Call Center Solution

Dialer/Predictive Dialer – Call Center Solution by MDLsolutions is a proven Windows based comprehensive, dynamic and easy to install/configure SIP/VoIP dialer that is low cost yet extremely reliable and well supported with a large feature set that runs on a robust SQL database that can meet the needs of businesses that are trying to effectively keep in contact with their clients and for small to large scale call centers, or act as a standalone automated dialer processing dialing scripts. You can start off with as little as 1 channel and scale up to 500 simultaneous channels.

MDLsolutions customers enjoy the following Business Applications with their Dialer/Predictive Dialer:

CALL CENTER SOLUTION

• Turns the 3CX IP PBX into a complete call center solution
• Multi campaign/multi call center team that is fully integrated with 3CX
• Flexible Agent Interface
• Call center manager/supervisor Dashboard for managing the call center onsite & remote monitoring

AUTOMATED DIALER

• Allows users to add a completely automated dialer to the 3CX IP PBX
• Plays a custom message/s to clients
• When an answering machine is detected, can run automated phone surveys or telephone number verification.

SURVEY’S

• With the 3CX IP PBX you can further enable your survey team
• Combined Predictive Dialing feature set guarantees an agent is available for every verified (not fax, not voice mail or busy) call
• Create your own custom surveys that your agents can simply click on while on the call
• Once the survey is complete you can either print a report or export the survey results.

CRM-SQL DATABASE INTEGRATION

• With the 3CX IP PBX and our Dialer/Predictive Dialer you can easily integrate your SQL database
• Set and forget SQL database connector
• URL auto launcher on the Agent Interface for customer related CRM web interfaces.

Browse our MDL Predictive Dialer for 3CX Packages:

MDL Predictive Dialer for 3CX – Automated Dialer Support – 1 Year

MDL Predictive Dialer for 3CX – Automated Dialer Version – Per Single Channel

MDL Predictive Dialer for 3CX – Predictive Dialer Support – 1 Year

MDL Predictive Dialer for 3CX – Predictive Dialer/Call Manager Dashboard/Agent Interface Version – Per Single Channel

MDL Predictive Dialer for 3CX – Predictive Dialer/Call Manager Dashboard/Agent Interface with universals SQL importer/connector Version – Per Single Channel