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Digium Level 3 Asterisk Support and Services - 3 Year

Digium Level 3 Asterisk Support and Services - 3 Year Summary

Digium Level 3 Asterisk Support and Services - 3 Year

Asterisk is the world's most popular and powerful open source telephony platform. With Asterisk, virtually any computer can become a telephony application server, drastically reducing the cost of ownership and delivering a return on investment that no proprietary solution can touch.

With Digium's support subscriptions for open source Asterisk, enterprise developers and systems administrators can call on the expertise of the company that created Asterisk. Digium's technical support team offers professional assistance with installation, configuration, and systems operation issues.

Digium’s Asterisk support subscriptions offer a broad range of technical assistance including installations, upgrades, troubleshooting, and system recovery. Let the Digium team help you get the most from Asterisk.

Digium L3 Support Subscription Key Entitlements:

1 Server 10 Support Cases 24 x 7 Phone Access

 

Benefits	Level 1	Level 2	Level 3	Level 4
Asterisk 1.4 Support	Yes	Yes	Yes	Yes
Asterisk 1.6 Support	Yes	Yes	Yes	Yes
G.729 Codec Support	Yes	Yes	Yes	Yes
Cases Included	2	5	10	Unlimited
Phone Access Hours	12 Hours/Day 5 Days/Week	24 Hours/Day 7 Days/Week	24 Hours/Day 7 Days/Week	24 Hours/Day 7 Days/Week
Initial Response Time	2 Days	2 Days	4 Hours	4 Hours
Web Case Management	Yes	Yes	Yes	Yes
Remote Troubleshooting	Yes	Yes	Yes	Yes
Advanced Hardware Replacement	Yes	Yes	Yes	Yes
Knowledge Base Access	Yes	Yes	Yes	Yes
User Forum Access	Yes	Yes	Yes	Yes
Price - 1 Year	$595.00	$1,995.00	$3,995.00	$7,995.00
Price - 3 Year	$1,606.50	$5,836.50	$10,786.50	$21,586.50