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MDL Predictive Dialer for 3CX - Predictive Dialer Support - 1 Year

MDL Predictive Dialer for 3CX - Predictive Dialer Support - 1 Year

Voip Store 3CX Certified

MDLsolutions Dialer/Predictive Dialer - Call Center Solution is a proven Windows based comprehensive, dynamic and easy to install/configure SIP/VoIP dialer that is low cost yet extremely reliable and well supported with a large feature set that runs on a robust SQL database that can meet the needs of businesses that are trying to effectively keep in contact with their clients and for small to large scale call centers, or act as a standalone automated dialer processing dialing scripts. You can start off with as little as 1 channel and scale up to 500 simultaneous channels. You can also request unique processing scripts that we call "Actions", that will meet your exact dialing needs, or just combine the ones we already provide to meet your dialing needs.

Details

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Please Note: This is a one year support package for the MDL Predictive Dialer, for use with 3CX. This is NOT a 3CX support package.

MDL Predictive Dialer for 3CX - Predictive Dialer Support - 1 Year Summary

This predictive dialer/call center solution consists of four software applications, the dialer/predictive dialer, the Agent Interface, the Call Center Manager Dashboard and the 3CX plug-in if you are using 3CX queues and 3CX agent interface functionality.

-The dialer is placed on its own Windows computer/server and includes its own SQL database, reporting, SIP/RTP (VoIP) call/registration functionality, import/export functionality, transfer functionality, ADI support and call list management. The dialer can call through your IP phone system, through a VoIP gateway or through your VoIP provider.

-The Agent Interface (AI) is placed on every agent’s workstation, and displays the information of the person being called, and allows the agent to update that person’s information, the ADI also has many other features that help with this process.

-The 3CX plug-in is used when the predictive dialer transfers calls to the 3CX call queue, and when the ADI needs to communicate directly with 3CX. You do not have to use this method in order for the ADI to work, you can simply use the ‘Direct’ method, that allows you to call through 3CX (or any other IP PBX, VoIP gateway or VoIP provider), and transfer calls directly to your VoIP phones.

MDL Predictive Dialer for 3CX - Predictive Dialer Support - 1 Year Core Features

CALL CENTER SOLUTION: Turns the 3CX IP PBX into a complete call center solution, that supports a multi campaign/multi call center team that is fully integrated with 3CX, as well as a flexible Agent Interface and a call center manager/supervisor Dashboard for managing/monitor the call center onsite or remotely.
AUTOMATED DIALER: Allows users to add a completely automated dialer to the 3CX IP PBX, that can play a custom message/s to clients, or when an answering machine is detected, can run automated phone surveys or telephone number verification.
SURVEY’S: With the 3CX IP PBX you can further enable your survey team, by using the combined Predictive Dialing feature set that can guarantee an agent is available for every verified (not fax, not voice mail or busy) call, and using the Agent Interface you can create your own custom surveys that your agents can simply click on while on the call. Once the survey is complete you can either print a report or export the survey results.
CRM-SQL DATABASE INTEGRATION: With the 3CX IP PBX and our Dialer/Predictive Dialer you can easily integrate your SQL database, using the set and forget SQL database connector, and the URL auto launcher on the Agent Interface for customer related CRM web interfaces.

MDL Predictive Dialer for 3CX - Predictive Dialer Support - 1 Year Technical Specifications

The Predictive Dialer includes an Agent Interface, for real time client data/updates once calls are transferred to the agents. The Agent Interface also supports custom surveys.
Predictive Dialer supports multiple agent groups/call center teams with unique caller id’s.
Agent Interface supports Preview Dialing, custom field names, date/time reminder (calendar events), SMS (correspondence only)not SMS blasting.(paid version)-Requires service contract.
Detailed call reporting, call recording(when used with 3CX).
Imports comma delimited text files (.csv/.txt), exports completed call lists (.csv) and supports call list scrubbing.
Process/manage multiple call lists simultaneously and run multiple campaigns.
Includes a Call Center Manager Dashboard, for live local and remote Call Center/Predictive Dialer monitoring.
Answering/fax machine detection. Optional message response.
Supports custom messages, press 1 campaigns, custom messages/surveys(DTMF) with an option to be transferred to an operator or to replay a message. Survey results are stored in the Dialer/Predictive Dialer database and can be exported to a comma delimited text file (.csv/.txt) at any time.
Supports TTS (Text to speech) and a specific type of Wave file. Check FAQ’s for details.
Live call monitoring/training/barge in, when used together with 3CX.
Supports inbound and outbound dialing. World wide time zone management, by dialing code. Can be setup to run, completely automated.
Supports 3rd party integration, control Predictive Dialer/Dialer from your own application through the open Dialer/Predictive Dialer SQL database.
Runs on Microsoft Windows 2003 R2, Windows XP Pro, Windows 7 Pro/Ultimate and Windows 2008 Server R2. Requires .Net 4.0
Supports multiple languages (paid version).
SIP/VoIP: Supports or can support - RFC 3261 SIP, SIP on UDP, RFC 4566 (SDP), RFC 3264, RFC 2976, RFC 3891, RFC 3892, RFC 3581, RFC 4028, RFC 3311, RFC 39601. RFC 2833 (RFC 47331)

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