Service providers: Transform your business with our Service Provider Group
Service Providers are continually challenged by increased competition and declining services revenues. The demand to grow and evolve by rapidly introducing next generation services has never been greater. Further, a growing subscriber base translates into tens or hundreds of transactions per day which in turn increases resource requirements and the chances of errors. 888VoIP’s Service Provider Group enables a true transformation of service provider operations and processes. With significant financial savings, lowered operational risks and enhanced business agility, service providers can now focus their resources on the core business-centric and customer-centric activities of growing network access, utilization and billing while executing faster time-to-market for new services and delivering truly world-class customer experiences.
888VoIP will protect the Service Provider from the “burn” usually associated with CPE ordering, hardware provisioning, logistics and support. We combine these services with a marketing component and customized training materials delivered in Video, Web and Print formats to ensure customer satisfaction at the most critical stage of the relationship – the initial deployment of CPE equipment…
Here’s where 888VoIP’s Service Provider Group can make a difference in your business:
Provisioning
Managing provisioning with intelligence and expertise
Keeping up with what you need to know to properly configure today’s complex VoIP and broadband multimedia services is nearly a full-time job in itself. Plus, the cost of making a mistake—both in terms of lost revenue and decreased customer satisfaction—is higher than ever. The experts at 888VoIP have the experience, processes, and knowledge to properly and quickly pre-provision VoIP equipment. Our provisioning service includes
- Transferring configuration files to VoIP phones, ATAs (Analog Telephone Adapters), Routers, VoIP Gateways and other SIP devices.
- Assigning an IP address, a DNS server for looking up domain names, and a configuration file device to complete service activation.
- Activating SIP endpoints.
- Automatically scanning and electronically sending Serial Numbers and MAC addresses.
In most cases, orders for standard equipment placed by 4 pm eastern time can be shipped the same day, and that means faster turn-up and quicker revenue generation for you.
Ordering
Providing business model flexibility to maximize revenue and time to turn-up
Whether you include hardware in your monthly fees, sell hardware up-front, allow “bring your own” hardware, or offer some hybrid, 888VoIP’s Service Provider Group will take the hassle out of ordering for both you and your customers. We offer
- Product catalog-based order management and inventory management through brand-able, self-service portals. This means your team or your customers will always receive the right equipment, pre-provisioned to your services at the pre-negotiated prices. Plus, our catalog management capability makes sure your customers only see the products you have certified on your network.
- Live agents for those who prefer them. Our Service Provider sales desk is staffed to work with your procurement and sales teams from 9 am to 7 pm eastern time. Our practiced professionals provide a single point of contact for every aspect of your service roll-out, so once your devices are deployed you can hit the ground running.
Support
A dedicated customer service group ready when you need it
As a valued 888VoIP customer, you’ll have a personal Customer Advocate dedicated to managing all aspects of your hardware service and repair, from RMAs to spare pool management. This single point of contact means you’ll always get the responsive service you and your customers expect and deserve. Because 888VoIP is a trusted, authorized distributor for the leading device manufacturers, you’ll receive the highest level of quality on every service ticket. Plus, our technicians are certified at the industry maximum and stay that way through year-round continuing education.
Logistics
Pre-provisioned hardware delivered on time, every time
You can focus on your customers and your business—not on time-consuming and frustrating logistics—with 888VoIP’s Service Provider Group’s shipping and logistics solutions and services. We handle every aspect of your warehousing and shipping requirements to ensure that your equipment gets to its destination on time, every time. We customize our logistics solutions to meet your business’s unique requirements, whether you need
- Straightforward pick, pack, and ship;
- A white-label solution in your own packaging with your own literature inside the box; or
- Pre-provisioned stock in our warehouse to ensure same-day delivery on rush orders.
Plus, our logistics team tracks your run rates over time and adjusts inventory levels to ensure product is there when you need it.
Training and Education
Reducing set-up support and increasing customer satisfaction
Few things are more important—or potentially more time-consuming—than educating your customers. Well-educated customers require less initial support and are generally more satisfied with their systems, which lowers your costs and leads to referrals and repurchases. 888VoIP’s Service Provider Group makes it easy and cost-effective to give your customers the education and training they need:
- Our full video production facility can create customized video tutorials, set-up instructions, and troubleshooting guides.
- Our experienced production team can also create the content your customers need in web-based or print-based formats.
Marketing
Increasing the value of your brand
When you’re busy, marketing is easy to put off, but then what happens when the pipeline starts to run dry? The 888VoIP Service Provider Group can keep those leads flowing with a broad range of marketing solutions that will increase the value of your brand to your customers and prospects. We can create customized web content, unique video content, branded box inserts, webinars, and other items that differentiate your company and promote your services.
If you are a service provider and are looking for ways to drive greater services and lower costs to your organization and your customers, call our service provider division at (888) 864-7786 (Option 1) or sign up below and let 888VoIP’s Service Provider Group transform your business.
