Whats new in 3CX Phone System V11

Features of 3CX Phone System Version 11 are outlined below. Be sure to check out our 3CX Phone System Version 11 announcement for additional information.

Redesigned MyPhone

• 3CX MyPhone shows bridged PBX Extension Status.
• Each tab has extensions for each bridge and their status.

Improved Presense

• Ability to enter additional info for a status.
• Ability to define a label for custom status on a per user basis.

3CX MyPhone – Easier to Configure

• Automatically detects out of office and uses correct settings.
• Saves all layout settings (box sizes, boxes expanded/collapsed).
• Disallows more than 4 login attempts.
• Improved help.

Easier Creation of Conference Calls

• Easily create conference calls from active calls.
• Displays failed calls to participants.
• Real time conference staus info.
• Ability to invite participants by email, attach details in ICS format.

Chat Improvements

• When user unavailable for chat, chat function greyed out.
• Notification that the remote user is typing.
• Configure custom chat sound notification.

View detailed call recordings in 3CX MyPhone.

Full Video Support

• Make, transfer and park video calls.
• Compatible with Grandstream, Yealink, Polycom, and 3CXPhone.

Missed Call Notification by Email

Android & iPhone Clients

• Continued focus on improving the apps.
• Automatic reconnection after network change.
• Improved stability.
• Tunnel available for both iPhone and Android.
• Easy provisioning.
• Autosensing in & out of office.

High Performance 64-bit Version

• Native 64 bit version.
• Significant performance improvement.
• 25% more in efficient in memory and processor usage.

Web Based Reporting

• Web based interface.
• Create multiple users.
• Bug fixes in relation to totals and percentages.
• News reports to split out international/mobile calls/national/local.

Improved Server Logs

• Logs more detailed events.
• Ability to filter based on call or extension.
• Stores more event history.
• Reduces need for Wireshark captures.
• Greatly eases troubleshooting of firewall, provider, and remote extension issues with 3CX Tunnel.

Digital Receptionist Improvements

• Divert to operator on wrong digit.
• Ability to configure a prompt for holidays.

Panasonic DECT TGP 500 Support

• Added support for Panasonic TGP 500.
• Good quality, low cost dect wireless phone.

Music on Hold Improvements

• Ability to configure a directory with many music files that can be played randomly.
• Line IN.

Improved Parking

• Calls parked for X time, automatically transferred back to a configurable extension.
• Different moh for parked calls.
• Up to 50 parking orbits.
• Configure per group who can park/unpark.

PIN Protect/Extension Login

• Pin protect an extension for outbound calls.
• Unlock extension for configurable time period.
• Login as a different user.
• Ideal for phones in reception areas, dorm rooms, and other shared spaces.

Advanced Calling Features

• Block your caller ID with a dial code.
• Support US caller ID with name display if available.

911 Emergency

• 911 can be dialed regardless of outbound rule.
• 911 can be dialed regardless of time restrictions.

Voice Mail Improvements

• Does not store messages shorter than 2 seconds.
• Just generates missed call notification.
• Transfer calls direct to someone’s voice mail.

3CX Management Console

• Updated design.
• Supports Chrome.

Improved Security

• Block calls to exotic countries or continents.
• Avoid VoIP toll fraud.

Remote Agents

• Integrate extensions on remote PBX as agents in queue.

Queue Improvements

• VIP option for queues via priority number/DID.
• Maximum number of callers in queue.

3CX MyPhone

• Abandoned calls tab.
• Mark abandoned calls as dealt with.
• Improved help for agent stats columns.
• Reset the queue statistics daily or weekly.

Alert for Unanswered Queue Calls

• Visual alert.
• Audio alert.

Wall Boards

• Display key call stats.
• Display on a big screen.
• HTML editable.

Contact your 888VoIP Representative today for more 3CX Phone System information!