Support Packages

888VoIP Silver Support

Terms:

Active 888VoIP Channel Partners


Cost:

Included with every order


SLA Scope:

M – F 9:00 AM – 5:30 PM ET


SLA Response:

24-Hour Ticket Response. Average response within 1 hour.


Support Request:

Ticket Center Only – Phone support available upon escalation.


Session Scheduling:

M – F 9:00 AM – 5:30 PM ET


Sessions Included:

Unlimited Ticket Requests

888VoIP Gold Support

Terms:

3 Months


Cost:

Call for Pricing


SLA Scope:

M – F 9:00 AM – 5:30 PM ET


SLA Response:

4-Hour Phone Response. Average response within 30 minutes.


Support Request:

Ticket Center or Phone


Session Scheduling:

M – F 9:00 AM – 5:30 PM ET


Sessions Included:

Up to 15 Support Sessions

888VoIP Hourly Support

Terms:

Hourly


Cost:

Call for Pricing


SLA Scope:

Office Hours, Nights, & Weekends


SLA Response:

Scheduled


Support Request:

Phone


Session Scheduling:

Office Hours, Nights, & Weekends


Sessions Included:

Not Applicable

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